Frequently Asked Questions
- Do you offer technical support?
Absolutely! We're just a phone call, message, or email away. At Outfield, we prioritise exceptional customer support. Whether you have questions, need assistance, or want to explore the support options available in your area, our dedicated team is here to help. Reach out to us, and we'll ensure you receive the assistance you need promptly.
- I have a precision sprayer system, can I use Outfield maps with it?
We currently support Munckhof, Red Ant, and more precision sprayers, and we are continuously working to expand our compatibility with other sprayer models. If you have a different sprayer system, please let us know the details, and our team will be eager to explore the possibility of adding support for it. We are committed to providing a comprehensive solution that meets the needs of our users.
- Who flies the drone?
You do! We have designed Outfield as a user-friendly software system that empowers fruit growers like you to utilise drones effectively and efficiently on your farm. You have the flexibility to conduct orchard surveys whenever it suits you best.
With Outfield, you have the tools and convenience to take charge of your orchard surveys and make informed decisions based on the gathered insights. Enjoy the freedom and control that Outfield provides in integrating drone technology into your farming practices.
- Do I need a licence to fly a drone?
Before flying a drone, it is important to check and comply with the drone regulations specific to your local area. The rules and licensing requirements for drone operations can vary from country to country and even within regions. As a responsible drone operator, it is essential to stay informed about the regulations governing drone flights in your location.
If you encounter any difficulties or uncertainties regarding the drone regulations, our team is here to assist you. We can provide guidance and help you understand the rules applicable to your area. Feel free to reach out to us, and we'll do our best to support you in navigating the drone regulations for a safe and compliant drone flight experience.
- My orchard is on a slope, can I use Outfield?
Yes! Outfield is well-suited for orchards located on slopes. Our flight plans are designed to accommodate uneven terrain effortlessly. When utilising Outfield, the drone will maintain a consistent height above the ground as it flies over your orchard, ensuring accurate data collection and mapping. You can trust Outfield to effectively survey your orchard, regardless of its topography
- Are hail nets a problem?
No, hail nets are not a problem for Outfield. Our system is designed to accurately count apples even through hail netting. It works particularly well with dark-coloured netting. However, if you have light-coloured netting, you may need to make some adjustments to the settings. Don't worry, though!
Just reach out to us, and our team will be more than happy to assist you and provide guidance on adjusting the settings to ensure accurate counting with your specific netting. We are dedicated to helping you make the most of Outfield's capabilities in your orchard.
- What about power lines over my orchards?
No problem, Outfield can produce flight plans for your orchard that avoid obstacles such as power lines, buildings and tall trees.
- How often can I survey my orchards?
With Outfield, you have the flexibility to survey your orchards as frequently as you desire throughout the season. We recommend a minimum of five surveys per orchard, starting from blossom all the way to post-harvest.
However, the exact frequency of surveys can be tailored to meet your specific needs and preferences. Whether you choose to survey more frequently for detailed monitoring or adjust the frequency to align with your orchard management practices, Outfield provides you with the tools to optimise your surveying schedule according to your requirements.
- Which drone models are compatible?
Outfield is currently compatible with:
- DJI Mavic 2 Pro
- DJI Mavic 3 RTK
- DJI Mavic 3 Multispec
- DJI Air 2S
However, we are always adding new drone types. Please check back here or get in contact with us if you already have a different drone model or have any questions about compatibility!
- Is Outfield available in my country?
Yes! Outfield is a global solution, and it is available in your country. We have users utilising Outfield in various countries across five different continents. Whether you're located in North America, Europe, Asia, Africa, or Australia, you can access and benefit from Outfield's advanced orchard management capabilities. Join the growing community of growers worldwide who are using Outfield to optimise their operations and enhance their orchard management strategies.
- Is any 3rd party software required?
To use Outfield effectively, you will need to have a third-party drone flight control system installed, such as the Litchi or Dronelink app. This software integration allows seamless communication between Outfield and your drone, enabling precise flight planning and data collection. Additionally, you'll require a tablet or mobile device to control your drone during the surveying process. Rest assured that we are here to assist you throughout the setup process, providing the necessary guidance and support to ensure a smooth integration of Outfield with your preferred drone flight control system and device.